SignPe Support
Something not working, or a question about a plan? Start here — most answers are one click away, and a real person reads everything else.
Help centre
Searchable articles covering setup, signing, billing and troubleshooting.
Browse articles(opens in a new tab)Raise a ticket
Describe the problem and attach a screenshot. You will get a reply by email.
Open a ticket(opens in a new tab)Signing a document?
If someone sent you a document, you do not need an account — open it directly.
Access a document(opens in a new tab)Common support questions
The issues that come up most often, answered in full.
Use the "Forgot password" link on the login screen and enter the email address on your account. A reset link arrives by email and stays valid for one hour. If it does not appear, check your spam folder before requesting another, as each new request invalidates the previous link.
Open the document in your dashboard and check the status view — it records whether the email was delivered and opened. Confirm the address is spelled correctly, ask the signer to check spam, and use the resend option to issue a fresh signing link. The original link stays valid.
No. Voiding is final and cannot be reversed. The voided record stays visible in your dashboard for audit purposes, but the signing request is cancelled and every recipient link is deactivated. To proceed, correct the document and send it as a new request.
Plan changes are handled in your account settings under billing. Upgrades take effect immediately and are prorated. Cancellations take effect at the end of the current billing period, and your documents remain accessible on the free plan afterwards.
Every plan includes email support. Free-plan questions are answered in the order received, and Basic and Professional subscribers get priority handling. For anything blocking a document that has to go out today, say so in the subject line and it will be picked up sooner.
No. Documents are stored so you can retrieve them and so the audit trail remains verifiable. They are not used for advertising or sold to third parties. See the Privacy Policy for how long data is retained and how to request deletion.
Still stuck?
Open a ticket and include the document name, the signer’s email and what you expected to happen. No ticket queue theatre — you will get a reply.
New here? The free plan includes 3 documents, no card required.